Service Desk Proposal

Service Desk Proposal. Proposal We are proposing an initial three month contract that would include establishing a help desk portal for Dash users to submit support inquiries through a Web form along with 7day per week staffing Inquiries will be handled promptly processed manually by experienced customer service professionals and responses returned to the.

Service Period January 1 2014 through December 31 2014 Performance In order to provide optimal first level support service to all departments all problem and repair calls must be received by the Help Desk The company XXX IT HELP DESK will provide (Customer Name/Department Name) with the following support First level problem determination where.

Build a Service Desk Consolidation Strategy InfoTech

So you have to write a Request for Proposal (RFP) for your help desk services? Not to worry Tracy Smith Director of Service Support Operations at the University of Virginia recently delivered a webinar about launching and managing a partnership with a support providerDuring the webinar he shared several important considerations to consider when creating an RFP.

Contract 2945P Implementation of an ITIL Based Service

PDF filehuman resources and service desk offerings to address local response time and customer satisfaction of desktop support The leadership feels that there has been significant progress in this area and is something they do well Therefore the college wishes to continue running a separate service desk and desktop support services However they are interested in.

IT Services Proposal Template Free Sample Proposify

Service Management functionality The proposed solution should be capable of logging calls for Incidents and Requests Provides ITIL compliant Incident management Provides ITIL compliant Request Management including the ability to support access requests (Access Management) Supports selfservice requests through email and web portal.